A qualitative study of employees' opinions on establishing a generic call-centre.

Hilde Carin StorhaugSara Bjune MeadAslak Steinsbekk

Published in: BMC family practice (2017)

In the participants' opinion, successful establishment of a generic call-centre depends on the employees' possibility of direct patient contact, clarifications on the use of decision support system and good information to the population.

Keyphrases

case report
health information
social media