Patient-Centric Scheduling With the Implementation of Health Information Technology to Improve the Patient Experience and Access to Care: Retrospective Case-Control Analysis.
Sukyung ChungMeghan C MartinezDominick L FroschVeena Goel JonesAlbert S ChanPublished in: Journal of medical Internet research (2020)
An automated rescheduling system can improve patients' access by reducing wait times for an appointment, with an added benefit of reducing no-shows by serving as a reminder of an upcoming appointment. Future modifications, such as increasing the adoption of SMS text messaging offers and targeting older adults or patients with complex conditions, may make the system more patient-centered and help promote wider utilization.
Keyphrases
- health information
- healthcare
- end stage renal disease
- case control
- newly diagnosed
- ejection fraction
- social media
- chronic kidney disease
- quality improvement
- smoking cessation
- primary care
- physical activity
- peritoneal dialysis
- prognostic factors
- electronic health record
- patient reported
- chronic pain
- affordable care act
- data analysis