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Building and changing business models: a qualitative study among Dutch physiotherapy primary healthcare organisations.

Rutger IJntemaDi-Janne J A BartenHans DuitsBrian TjemkesCindy Veenhof
Published in: Primary health care research & development (2022)
Managers of both superior and lower performance organisations independently stress the importance of the same business model-building and model-changing aspects related to attainment and sustainment of superior performance. However, superior performance PTPHOs address building and changing business models in a more diversified and integrated way than their lower performance counterparts.
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