The Association of Patient Factors, Digital Access, and Online Behavior on Sustained Patient Portal Use: A Prospective Cohort of Enrolled Users.
Susan S WoodsChristopher W ForsbergErin C SchwartzKim M NaziJudith H HibbardThomas K HoustonMartha S GerrityPublished in: Journal of medical Internet research (2017)
Short-term and long-term portal usage was associated with having broadband at home, high self-rated ability when using the Internet, and overall online behavior. Digital inclusion, or ready access to the Internet and digital skills, appears to be a social determinant in patient exposure to portal services.