Increasing primary care capacity and referral efficiency: A case study of a telehealth centre eConsult service in Brazil.
Soraia de Camargo CatapanGuilherme BruckmannLuana Gabrielle NilsonLiam J CafferyJaimon T KellyMaria Cristina Marino CalvoAntonio Fernando BoingPublished in: Journal of telemedicine and telecare (2024)
Over 8 years, 223,734 consultations were conducted, with high satisfaction, demonstrating the substantial potential for increased primary care-sensitive conditions management. Hiring local specialists, fostering integrated care, and enabling sustainable workflows are key to eConsults' success.