The Challenges in Designing a Prevention Chatbot for Eating Disorders: Observational Study.
William W ChanEllen E Fitzsimmons-CraftArielle C SmithMarie-Laure FirebaughLauren A FowlerBianca DePietroNaira TopoocoDenise E WilfleyCraig Barr TaylorNicholas C JacobsonPublished in: JMIR formative research (2022)
Rule-based chatbots have the potential to reach large populations at low cost but are limited in understanding and responding appropriately to unanticipated user responses. They can be most effective in providing information and simple conversations. Workarounds can reduce conversation errors.