Referrals from community optometrists in England and their replies: A mixed methods study.
Krystynne HarveyDavid F EdgarRishi AgarwalMartin J BenwellBruce John William EvansPublished in: Ophthalmic & physiological optics : the journal of the British College of Ophthalmic Opticians (Optometrists) (2022)
The low referral reply rate creates a break in the feedback loop required to raise the standard of referrals and avoid unnecessary re-referral. Of the factors identified that influence referral reply rates, technology is key in view of the increasing use of online referral platforms. Feedback to the referring optometrist should be embedded in such systems.