Mixed Messages: I. The Consequences of Communicating Negative Statements Within Emotional Support Messages to Cancer Patients.
Colter D RayKory FloydCris J TietsortAlaina M VeluscekChristopher D OtmarEmi C HashiRosalie FisherPublished in: Journal of patient experience (2019)
A single negative statement occurring within an emotional support message may result in cancer patients viewing the emotional support as less effective and the supporter as less competent.
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