Successful Moderation in Online Patient Communities: Inductive Case Study.

Tanner Skousen Hani Safadi Colleen D Young Elena Karahanna Sami Safadi Fouad T Chebib

Published in: Journal of medical Internet research (2020)

Successful moderation in online patient communities requires a multitude of practices to manage the challenges that arise in these communities. Some practices are implemented as preventive measures while other practices are more interventive. Additionally, practices can come from both authority figures and exemplary members.

Keyphrases

primary care
healthcare
case report
social media
health information