Successful Moderation in Online Patient Communities: Inductive Case Study.
Tanner SkousenHani SafadiColleen D YoungElena KarahannaSami SafadiFouad T ChebibPublished in: Journal of medical Internet research (2020)
Successful moderation in online patient communities requires a multitude of practices to manage the challenges that arise in these communities. Some practices are implemented as preventive measures while other practices are more interventive. Additionally, practices can come from both authority figures and exemplary members.