Using Always Events to derive patient-centred quality improvement priorities in a specialist primary care service providing care to a homeless population.
Marianne McCallumDuncan McNabJohn MckayPublished in: BMJ open quality (2019)
In the homeless context, obtaining high engagement and useful patient feedback, in a convenient way, is difficult. The AE method is an acceptable and feasible tool for generating QI targets that can lead to improvements in care for this vulnerable group.