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Using Always Events to derive patient-centred quality improvement priorities in a specialist primary care service providing care to a homeless population.

Marianne McCallumDuncan McNabJohn Mckay
Published in: BMJ open quality (2019)
In the homeless context, obtaining high engagement and useful patient feedback, in a convenient way, is difficult. The AE method is an acceptable and feasible tool for generating QI targets that can lead to improvements in care for this vulnerable group.
Keyphrases
  • quality improvement
  • healthcare
  • palliative care
  • primary care
  • case report
  • patient safety
  • mental illness
  • mental health
  • pain management
  • social media
  • general practice