The effect of patient satisfaction with academic hospitals on their loyalty.

Mina RostamiLeila AhmadianYunes JahaniAliakbar Niknafs

Published in: The International journal of health planning and management (2018)

The results showed that patient satisfaction with service quality affects their hospital choices and increases loyalty. In order to increase patient loyalty to academic hospitals, improving the services quality along with delivering cost-effective cares, improving hospital environment, and providing useful information to patients are recommended.

Keyphrases

patient satisfaction
healthcare
end stage renal disease
mental health
ejection fraction
newly diagnosed
chronic kidney disease
primary care
prognostic factors
case report
adverse drug
quality improvement
acute care
health information
patient reported outcomes
electronic health record
drug induced
patient reported