Fulfillment of Patient Expectations After Spine Surgery is Critical to Patient Satisfaction: A Cohort Study of Spine Surgery Patients.
Y Raja RampersaudMayilee CanizaresAnthony V PerruccioEdward AbrahamChristopher S BaileySean D ChristieNathan EvaniewJoel A FinkelsteinRaymond Andrew GlennieMichael G JohnsonAndrew NatarajJerome PaquetPhilippe PhanMichael H WeberKenneth ThomasNeil MansonHamilton HallCharles G FisherPublished in: Neurosurgery (2022)
Given the dominant impact of expectation fulfillment on satisfaction level, there is an opportunity for improving overall patient satisfaction by specifically assessing and mitigating the potential discrepancies between patients' preoperative expectations and likely surgical outcomes. The findings are likely relevant across elective surgical populations.