Factors associated with patients' satisfaction in Brazilian dental primary health care.
Muath Abdullah AldosariMary Angela TavaresAntônio Thomaz Gonzaga Matta-MachadoMauro Henrique Nogueira Guimarães AbreuPublished in: PloS one (2017)
Patient satisfaction is increased with friendly and understanding PHC staff. Moreover, meeting patient expectations by taking time to understand the needs and giving the right instructions is associated with higher satisfaction.