Adopting Patient Portals in Hospitals: Qualitative Study.
Pauline HulterBettine PluutChristine Leenen-BrinkhuisMarleen de MulKees C T B AhausAnne Marie Weggelaar-JansenPublished in: Journal of medical Internet research (2020)
Asking stakeholders what they have learned from their efforts to stimulate patient portal use in hospitals elicited rich insights into the adoption process. These insights are missing in the theoretical models. Therefore, our findings help to translate the relatively abstract factors one finds in theoretical models to the everyday pragmatics of eHealth projects in hospitals.