Chatbot for Social Need Screening and Resource Sharing With Vulnerable Families: Iterative Design and Evaluation Study.
Emre SezginAhmet Baki KocaballiMillie DolceMicah A SkeensLisa K MilitelloYungui HuangJack StevensAlex R KemperPublished in: JMIR human factors (2024)
Chatbots can provide personalized feedback for families to identify and meet social needs. Our study highlights the importance of user-centered iterative design and development of chatbots for social needs. Future research should examine the efficacy, cost-effectiveness, and scalability of chatbot interventions to address social needs.