Harnessing Patient Complaints to Systematically Monitoring Healthcare Concerns through Disproportionality Analysis.
Søren Bie Bie BoghSøren Fryd BirkelandSebrina Maj-Britt HansenOlga Alexandrovna TchijevitchNina Sahlertz KristiansenLars MorsøPublished in: International journal for quality in health care : journal of the International Society for Quality in Health Care (2023)
The study found that analysing patient complaints can identify potential areas for hospital improvement. The study identified recurring issues in multiple departments, including quality problems during ward procedures, safety problems during the examination, institutional problems during admission, and environmental problems on the ward. The study highlights disproportionality analysis of complaints as a valuable tool to monitor patient concerns systematically.