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Depiction of conversational agents as health professionals: a scoping review.

A Luke MacNeillLillian MacNeillSungmin YiAlex GoudreauAlison LukeShelley Doucet
Published in: JBI evidence synthesis (2024)
The results of this review show that the depiction of conversational agents as health professionals is not particularly common, although it does occur. More discussion is needed on the potential ethical and legal issues surrounding the depiction of conversational agents as health professionals. Future research should examine the impact of these depictions, as well as people's attitudes toward them, to better inform recommendations for practice.
Keyphrases
  • healthcare
  • primary care
  • current status