A Web-Based, Mail-Order Sexually Transmitted Infection Testing Program: Qualitative Analysis of User Feedback.
Abagail J EdwardsAries NuñoChristopher Galloway KempEmily TillettGretchen ArmingtonRachel FinkMatthew M HamillYukari C ManabePublished in: JMIR formative research (2023)
This analysis demonstrates how routine data can be used to propose potential programmatic improvements. IWTK implemented innovations on the website based on the study results to improve users' experience, including a tracking system for orders, address verification for each order, a physical drop box, additional textual information, direct linkage to care navigation, and printable results. Web-based, mail-order STI testing programs can leverage user feedback to optimize implementation and retention among current users and potentially expand reach among high-priority populations. This analysis is supported by other data that demonstrate how comprehensive support and follow-up care for individuals testing positive are critical components of any self-testing service. Additional formal assessments of the IWTK user experience and efforts to optimize posttesting linkage to care may be needed.
Keyphrases
- quality improvement
- healthcare
- palliative care
- mental health
- pain management
- primary care
- genome wide
- big data
- hiv testing
- systematic review
- transcription factor
- men who have sex with men
- affordable care act
- health information
- clinical practice
- human immunodeficiency virus
- hepatitis c virus
- artificial intelligence
- climate change