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e-Healthcare service quality: consumer satisfaction and its association with demographic characteristics.

Prachi VermaSatinder KumarSanjeev K Sharma
Published in: International journal of health care quality assurance (2021)
This paper focuses on the quality of e-Healthcare services only and attempts to identify the quality dimensions, which leads to the satisfaction of e-Healthcare consumers. The identified quality dimensions will help in designing better e-Healthcare services and framing policies. It also highlights the association of demographic characteristics with important quality dimensions.
Keyphrases
  • healthcare
  • mental health
  • quality improvement
  • primary care
  • public health
  • health information