User satisfaction with Dental Specialty Centers in Brazil: Proposal of satisfaction index and associated factors.

Naiana Braga da SilvaSuilane Gomes MartinianoAndreia Medeiros Rodrigues Cardoso Yuri Wanderley CavalcantiNilcema FigueiredoWilton Wilney Nascimento Padilha

Published in: Community dentistry and oral epidemiology (2022)

SSI appropriately described the user's satisfaction with the service. The maximum satisfaction with the service was influenced by age, education, waiting time, not having treatment interrupted, and considering CEO clean and hygienic environment.

Keyphrases

healthcare
mental health
quality improvement
oral health
patient satisfaction