Electronic consultation impact from the primary care clinician perspective: Outcomes from a national sample.
Jacqueline Nwando OlayiwolaAnna PotapovAlden GordonJaime JuradoCandy MaganaMargae KnoxDelphine TuotPublished in: Journal of telemedicine and telecare (2018)
PCCs in diverse practice settings reported substantial benefits from eConsults. In over half of eConsults, PCCs reported that the eConsult avoided unnecessary diagnostics/procedures, avoided a referral altogether or avoided a referral to the wrong specialty. Findings suggest that eConsults demonstrate important educational benefits, but may also influence PCC decision-making in a way that yields tremendous cost-saving potential and improved patient experience.