Understanding preferences for HIV care and treatment in Zambia: Evidence from a discrete choice experiment among patients who have been lost to follow-up.
Arianna ZanoliniKombatende SikombeIzukanji SikazweIngrid Eshun-WilsonPaul SomweCarolyn Bolton MooreStephanie M ToppNancy CzaickiLaura K BeresChanda P MwambaNancy PadianCharles B HolmesElvin Hsing GengPublished in: PLoS medicine (2018)
In this study, patients were willing to expend considerable time and effort as well as accept substantial inconvenience in order to access providers with a nice attitude. In addition to service delivery redesign (e.g., differentiated service delivery models), current improvement strategies should also prioritize improving provider attitude and promoting patient centeredness-an area of limited policy attention to date.