A naturalistic observation study of medication counseling practices at retail chain pharmacies.
Soham D YandePrajakta P MasurkarSuma GopinathanSujit S SansgiryPublished in: Pharmacy practice (2020)
Our study found that the key indicators of counseling including the use of the counseling window and the show-and-tell process were absent, suggesting lack of adequate pharmacists counseling. Further studies are needed to evaluate the validity of this conclusion and the role of pharmacy services and its value towards medication use and safety.