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Caregiver Satisfaction with Medical Providers' Communication: Comparison Between Spanish-Speaking Caregivers with Limited English Proficiency (LEP) and Caregivers Who Are English-Proficient (EP).

Susan GlassMargaret J KleinSabrina F DerringtonAsavari Kamerkar
Published in: Journal of racial and ethnic health disparities (2024)
There was no difference in satisfaction scores between LEP and EP caregivers. LEP caregivers had lower socioeconomic status based on public insurance and reported income and education level. Qualitative data allowed more nuanced understanding of communication satisfaction, which correlated with LEP caregivers' reported lower attendance at morning rounds, inconsistent interpreter use, and a trend toward less frequent provider updates.
Keyphrases
  • palliative care
  • healthcare
  • mental health
  • primary care
  • machine learning