'It really is quite a different ballgame'. A qualitative study into the work experiences of remote support professionals.
Miriam ZaagsmaMark H M KoningKarin Mariëlle VolkersAlice P SchippersGeert Van HovePublished in: Journal of applied research in intellectual disabilities : JARID (2022)
The way support is organised and delivered can have substantial implications for support professionals. Working at a service like DigiContact seems to call for specific skills, knowledge, affinities and experience, and for appropriate support and facilitation from organisations.
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