The ultimate question? Evaluating the use of Net Promoter Score in healthcare: A systematic review.

Corey Adams Ramesh Lahiru Walpola Anthony M Schembri Reema Harrison

Published in: Health expectations : an international journal of public participation in health care and health policy (2022)

Consumer representatives were provided with the research findings and their feedback was sought about the study. Consumers commented that they found the results to be useful and felt that this study highlighted important considerations when NPS data is used to evaluate patient experience.

Keyphrases

healthcare
dna methylation
gene expression
big data
deep learning