Redesigning an Information System that Reduces Health Care Accessibility Effort and Increases User Acceptance and Satisfaction: A Comparative Effectiveness Study.
Sandra LongKaren A MonsenDavid S PieczkiewiczJulian A WolfsonSaif Sherif KhairatPublished in: EGEMS (Washington, DC) (2018)
A health care system designed to reduce effort in accessing care results in improved consumer satisfaction. Consumers are also more likely to trust the assistance provided by the organization.