Defining case management success: a qualitative study of case manager perspectives from a large-scale health and social needs support program.

Margae KnoxEmily E EstebanElizabeth A HernandezMark D FlemingNadia SafaeinilliAmanda L Brewster

Published in: BMJ open quality (2022)

Themes emphasise the importance of compassion for complexity in patients' lives, and success as a step-by-step process that is built over longitudinal relationships.

Keyphrases

healthcare
end stage renal disease
mental health
ejection fraction
newly diagnosed
public health
prognostic factors
peritoneal dialysis
health information
patient reported outcomes
social media
climate change