Email Consultations Between Patients and Doctors in Primary Care: Content Analysis.

Helen Atherton Anne-Marie R Boylan Abi Eccles Joanna Fleming Clare R Goyder Rebecca Lauren Morris

Published in: Journal of medical Internet research (2020)

Most cases where emails are used to have a consultation with a patient in general practice have a shorter consultation, are clinical in nature, and are resolved quickly. GPs approach email consultations using key elements similar to that of the face-to-face consultation; however, using email consultations has the potential to alter the role of the GP, leading them to engage in more administrative tasks than usual. Email consultations were not a replacement for face-to-face consultations.

Keyphrases

general practice
primary care
palliative care
end stage renal disease
ejection fraction
chronic kidney disease
newly diagnosed
peritoneal dialysis
case report
patient reported outcomes
risk assessment
human health
patient reported