Beyond translation: Engaging with culturally and linguistically diverse consumers.
Reema HarrisonMerrilyn WaltonUpma ChitkaraElizabeth ManiasAshfaq ChauhanMonika LatanikDesiree LeonePublished in: Health expectations : an international journal of public participation in health care and health policy (2019)
The incorporation of strategies such as professional interpreters and migrant health workers may go some way to addressing the needs of culturally or linguistically diverse consumers and facilitate communication, but do not sufficiently address the range of barriers to consumer engagement identified in this work. Understanding consumer experience in the context of the complex factors that may be associated with poor engagement and poor outcomes such as health literacy, cultural, educational and linguistic background, and health-care setting or condition, may contribute to better understanding about how to deliver quality health care to these patients.
Keyphrases
- healthcare
- health information
- social media
- end stage renal disease
- newly diagnosed
- ejection fraction
- chronic kidney disease
- public health
- prognostic factors
- mental health
- peritoneal dialysis
- risk assessment
- patient reported outcomes
- adipose tissue
- quality improvement
- patient reported
- weight loss
- human health
- climate change