Public Perception of the Use of Digital Contact-Tracing Tools After the COVID-19 Lockdown: Sentiment Analysis and Opinion Mining.

Zhilian Huang Evonne Tay Dillon Wee Huiling Guo Hannah Yee-Fen Lim Angela Chow

Published in: JMIR formative research (2022)

The public's knowledge of and concerns with the use of a mandatory DCT tool varied with the national regulations and public communications over time with the evolution of the COVID-19 pandemic. Effective communications tailored to subpopulations and greater transparency in data handling will help allay public concerns with data misuse and improve trust in the authorities. Having alternative forms of the DCT tool can increase the uptake of and positive sentiments on DCT.

Keyphrases

healthcare
mental health
electronic health record
coronavirus disease
sars cov
big data
chronic pain
emergency department
quality improvement
smoking cessation
health information
artificial intelligence
social media
respiratory syndrome coronavirus