Patient portal registration and healthcare utilisation in general practices in England: a longitudinal cohort study.
Abrar AlturkistaniThomas BeaneyGeva GreenfieldCeire E CostelloePublished in: BJGP open (2024)
The study found minor changes in consultation numbers post-patient portal registration, notably with an increase in remote consultations. While causality between portal registration and consultation number remains unclear, the potential link between patient portal use and healthcare utilisation warrants further investigation, especially within the NHS, where portal impacts are not well-studied. Detailed portal utilisation data could clarify this relationship.