Utilization patterns and efficiency gains from use of a fully EHR-integrated COVID-19 self-triage and self-scheduling tool: a retrospective analysis.
Timothy J JudsonLogan PierceAvi TutmanMichelle MouradAaron B NeinsteinGina ShulerRalph GonzalesAnobel Y OdishoPublished in: Journal of the American Medical Informatics Association : JAMIA (2022)
When given the option, most patients completed COVID-19 triage and visit scheduling online, resulting in substantial efficiency gains. These benefits may encourage health system investment in such tools.