Reflection in practice: How can patient experience feedback trigger staff reflection in hospital acute care settings?

Jennifer JonesJulian BionCelia BrownJanet WillarsOlivia BrookesCarolyn Tarrantnull null

Published in: Health expectations : an international journal of public participation in health care and health policy (2019)

Patient experience feedback is multi-faceted, but our study suggests that all types of feedback could be harnessed more effectively to prompt reflection.

Keyphrases

acute care
healthcare
primary care
quality improvement
adverse drug
long term care