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Consumer selection and home health agency quality and patient experience stars.

Margot L SchwartzMomotazur RahmanKali S ThomasR Tamara KonetzkaVincent Mor
Published in: Health services research (2021)
The introduction of quality of care and patient experience stars were associated with changes in HHA selection; however, the strength of these relationships was weaker than observed in other health care settings where a single star rating was reported. The introduction of star ratings may mitigate disparities in HHA selection. Our findings highlight the importance of reporting information about quality and satisfaction separately and conducting research to understand the mechanisms driving HHA selection.
Keyphrases
  • healthcare
  • quality improvement
  • health information
  • public health
  • mental health
  • palliative care
  • emergency department
  • pain management
  • adverse drug
  • electronic health record
  • drug induced
  • drug administration