Work process: a basis for understanding nursing errors.
Elaine Cristina Novatzki ForteDenise Elvira Pires de PiresMaria Manuela Ferreira Pereira da Silva MartinsMaria Itayra Coelho de Souza PadilhaDulcinéia Ghizoni SchneiderLetícia de Lima TrindadePublished in: Revista da Escola de Enfermagem da U S P (2019)
Analysis of the possible causes of reported errors identified the negative outcomes of nursing work, while also identifying elements of the work process that influenced these results. The findings emphasize the importance of understanding these errors so they can be avoided and of reviewing nursing work conditions to guarantee quality and safety of care.