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Providers' definitions of quality and barriers to providing quality care: a qualitative study in rural Mpumalanga Province, South Africa.

Rebecca L WestSheri A LippmanRhine TwineMeriam MaritzeKathleen KahnHannah Hogan Leslie
Published in: Journal of global health science (2021)
Providers connected deficits in quality of care to inadequate infrastructure and insufficient support from district and provincial authorities; mitigating strategies across clinics could only partially address these deficits. The existence of a national quality measurement program was not broadly reflected in providers' views on quality care. These findings underscore the need for effective district and national approaches to support individual facilities, accompanied by feedback methods designed with input from frontline service providers.
Keyphrases
  • quality improvement
  • south africa
  • healthcare
  • palliative care
  • traumatic brain injury
  • hiv positive
  • primary care
  • mental health
  • pain management
  • affordable care act
  • chronic pain