Assessing the Usability of a Clinical Decision Support System: Heuristic Evaluation.
Hwayoung ChoGail M KeenanOlatunde O MadandolaFabiana Cristina Dos SantosTamara Gonçalves Rezende MacieiraRagnhildur I BjarnadottirKaren J B PriolaKaren Dunn LopezPublished in: JMIR human factors (2022)
Our heuristic evaluation process is simple and systematic and can be used at multiple stages of system development to reduce the time and cost needed to establish the usability of a system before its widespread implementation. Furthermore, heuristic evaluations can help organizations develop transparent reporting protocols for usability, as required by Title IV of the 21st Century Cures Act. Testing of EHRs and CDSSs by clinicians with HCI expertise in heuristic evaluation processes has the potential to reduce the frequency of testing while increasing its quality, which may reduce clinicians' cognitive workload and errors and enhance the adoption of EHRs and CDSSs.