A service evaluation and stakeholder perspectives of an innovative digital minor illness referral service from NHS 111 to community pharmacy.
Hamde NazarCerys EvansNicole KyeiLaura LindseyZachariah Jamal NazarKatie ThomsonAndre YeungAdam ToddPublished in: PloS one (2020)
DMIRS demonstrated that patients could be referred to community pharmacy for the management of minor conditions, shifting a burden away from urgent and emergency care. The service data provides key information for further optimisation of service design, and stakeholder training and awareness. The service was acceptable and valued by patients. Evidence from the DMIRS pilot has been utilised to inform recent national healthcare policy and practice around the management of minor conditions within the urgent and emergency care setting.
Keyphrases
- healthcare
- mental health
- end stage renal disease
- chronic kidney disease
- ejection fraction
- public health
- newly diagnosed
- prognostic factors
- peritoneal dialysis
- quality improvement
- emergency department
- clinical trial
- machine learning
- risk factors
- artificial intelligence
- chronic pain
- patient reported outcomes
- big data
- virtual reality
- clinical evaluation