Mapping patient education encounters in elective surgery: a cohort study and cross-sectional survey.
James BookerJack PennChan Hee KohNicola NewallDavid RowlandSiddharth SinhaJohn G HanrahanSimon C WilliamsParag SayalHani J MarcusPublished in: BMJ open quality (2024)
Process mapping is an effective method of illustrating the patient pathway. The initial surgical clinic, anaesthetic preoperative assessment and surgical admission are key timepoints where patients receive information. This has future implications for guiding patient education interventions to focus at key timepoints.
Keyphrases
- case report
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