Factors affecting use of word-of-mouth by dental patients.

Yun-Sook JungHae-Young YangYoun-Hee ChoiEun-Kyong KimSeong-Hwa JeongMin-Jeong ChoSoon-Hyeun NamKeun-Bae Song

Published in: International dental journal (2018)

Improving patient relationship quality can promote positive WOM for dental clinics. Strategies are needed to promote a positive perception of dental clinics by effectively responding to the views of patients with strong opinion leader tendencies.

Keyphrases

oral health
end stage renal disease
primary care
newly diagnosed
chronic kidney disease
prognostic factors
peritoneal dialysis
case report
quality improvement