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Comparing Single-Page, Multipage, and Conversational Digital Forms in Health Care: Usability Study.

Aleeha IftikharRaymond R BondVictoria McgilliganStephen J LeslieKhaled RjoobCharles KnoeryCiara QuiggRyan CampbellKyle BoydAnne McShaneAaron Peace
Published in: JMIR human factors (2021)
In conclusion, the digital single-page form outperformed the other two forms in almost all usability metrics; it had the least task completion time compared with those of the other two digital forms. Moreover, on answering the open-ended question from the final customized postexperiment questionnaire, the single-page form was the preferred choice.
Keyphrases
  • healthcare
  • health information
  • health insurance
  • psychometric properties