Making working from home work: reflections on adapting to change.
Rahul KhannaTess MurnaneShakira KumarTimothy RolfeStephanie DimitrieskiMichael McKeownMaryam Ejareh DarLaura GavsonCharu GandhiPublished in: Australasian psychiatry : bulletin of Royal Australian and New Zealand College of Psychiatrists (2020)
We saw a 3% increase in total appointment bookings and a 7% reduction in cancellations/non-attendance compared to the same period in 2019. Based on our experience and the literature, effective distributed teams have leaders that connect via video at least weekly; focus on transparency and output over micromanagement; prioritise staff relationships and err towards overcommunication.