Virtual care and the pursuit of the quadruple aim: A case example.
Reece D BearnesBryan FeenstraJanine MalcolmShannon NelsonAnnie Garon-MailerAlan ForsterHeather ClarkPublished in: Healthcare management forum (2020)
Many healthcare organizations have adopted the quadruple aim to create system-level improvements for delivering enhanced experience and outcomes to patients, healthier populations, reduced per-capita costs, and better provider experiences. With a maturing health technology sector, virtual care is gradually being adopted in Canada and proving to be a viable tactic for achieving the quadruple aim. Despite increased acceptance of virtual innovations and their related benefits to patients and providers, implementation of virtual care can be challenging in a Canadian healthcare system. The Ottawa Hospital developed an innovation strategy to guide the adoption and maturity of virtual care as a means of supporting the pursuit of the quadruple aim and achievement of the organization's mission and vision. A case example presenting the strategy and recommendations for health leaders and providers considering implementation of virtual care is discussed.
Keyphrases
- healthcare
- quality improvement
- helicobacter pylori
- end stage renal disease
- palliative care
- helicobacter pylori infection
- primary care
- newly diagnosed
- chronic kidney disease
- mental health
- ejection fraction
- public health
- peritoneal dialysis
- affordable care act
- prognostic factors
- health information
- emergency department
- risk assessment
- skeletal muscle
- type diabetes
- patient reported outcomes
- chronic pain
- insulin resistance
- climate change
- adverse drug
- drug induced
- patient reported