'But … Would I Be Able to Toast With Friends?' When Service Users Ask for New Care Pathways.
Michele RocelliLudovica AquiliArianna PalmieriDiego RomaioliLea FerrariElena FaccioPublished in: Health expectations : an international journal of public participation in health care and health policy (2024)
The research sparked a discussion within the community, involving and initiating an open dialogue between the operators and the users, allowing them to focus on certain innovative strategies offered by the service, putting the users' needs at the very centre of the attention. The results were compared and discussed actively with the participants involved.