ChatGPT vs. web search for patient questions: what does ChatGPT do better?

Sarek A ShenCarlos A Perez-HeydrichDeborah X XieJason C Nellis

Published in: European archives of oto-rhino-laryngology : official journal of the European Federation of Oto-Rhino-Laryngological Societies (EUFOS) : affiliated with the German Society for Oto-Rhino-Laryngology - Head and Neck Surgery (2024)

ChatGPT outperforms web search in answering patient questions related to symptom-based diagnoses and is equivalent in providing medical facts and established policy. Appropriate prompting can further improve readability while maintaining accuracy. Further patient education is needed to relay the benefits and limitations of this technology as a source of medial information.

Keyphrases

healthcare
case report
public health
mental health
quality improvement
social media
patient reported