Satisfaction of healthcare workers and patients regarding telehealth service in a hospital in Peru.
Fernanda Barriga-ChambiFabricio Ccami-BernalAlberto Luciano Alarcon-CasazuelaJulissa Copa-UscamaytaJeremy Yauri-MamaniBrenda Oporto-ArenasCender Udai Quispe-JuliPublished in: Revista peruana de medicina experimental y salud publica (2023)
Physician satisfaction was lower than that of other health professionals. Patients had a moderate-high satisfaction. The maturity level of telehealth implementation in HRHD was oriented towards a null or initiated level. Decision-makers need to consider user satisfaction for the telehealth implementation and the follow-up.