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Procedures of User-Centered Usability Assessment for Digital Solutions: Scoping Review of Reviews Reporting on Digital Solutions Relevant for Older Adults.

Anabela Gonçalves SilvaHilma CaravauAna Isabel MartinsAna Margarida Pisco AlmeidaTelmo Eduardo SilvaOscar RibeiroGonçalo SantinhaNelson Pacheco Rocha
Published in: JMIR human factors (2021)
A lack of a detailed description of several steps of the process of assessing usability and no evidence on good practices of performing it suggests that there is a need for a consensus framework on the assessment of user-centered usability evaluation. Such a consensus would inform researchers and allow standardization of procedures, which are likely to result in improved study quality and reporting, increased sensitivity of the usability assessment, and improved comparability across studies and digital solutions. Our findings also highlight the need to investigate whether different ways of assessing usability are more sensitive than others. These findings need to be considered in light of review limitations.
Keyphrases
  • electronic health record
  • health information
  • adverse drug
  • primary care
  • healthcare
  • physical activity
  • systematic review
  • emergency department
  • quality improvement
  • meta analyses