Assessment of patient satisfaction towards auditable pharmaceutical transactions and services implemented in outpatient hospital pharmacy in Ethiopia.

Ayalew AdinewMamo FeyissaBerhanu TadesseBirhanu DemekeTamrat AssefaMahdi AbdellaEdessa DiribaRegasa BayisaElias GeremewFikresilasie AlemuEdmealem EjiguTesfaye SeifuAschalew NardosDemelash DejeneMekete MideksaNatnael Solomon

Published in: Journal of pharmaceutical policy and practice (2021)

Overall satisfaction of patients with the auditable pharmaceutical transactions and services implemented in hospital pharmacy services was generally high. The participants were most satisfied with the pharmacist counseling and dispensary area. The medication availability is moderate but the cost is unaffordable. Advanced infrastructures have resulted in a significant improvement in patient satisfaction.

Keyphrases

patient satisfaction
healthcare
primary care
mental health
adverse drug
affordable care act
acute care
emergency department
smoking cessation
human immunodeficiency virus
men who have sex with men
antiretroviral therapy
health insurance