Developing a measure of mental health service satisfaction for use in low income countries: a mixed methods study.
Rosie MaystonKassahun HabtamuGirmay MedhinAtalay AlemAbebaw FekaduAlehegn HabtamuMartin PrinceCharlotte HanlonPublished in: BMC health services research (2017)
Our findings suggest that conceptions of service satisfaction among people accessing a service for SMD are broadly similar with those established in the literature. Our findings indicate that the MHSSS might be a useful candidate for inclusion in the new toolkit of measures needed to facilitate monitoring of service satisfaction which will be crucial to quality improvement.